Terms of Service

Effective · Version v4-2026-09-16

Plain-English summary: these Terms govern your use of tgigs-app.vercel.app (and any future tgigs.com) — the website, application portal, and driver portal operated by Tassy Trucks LLC d/b/a Tassy Transportation (d/b/a T-Gigs). The Driver Rental Agreement you sign at vehicle pickup is a separate, more detailed contract that governs your use of any vehicle you rent from us.

1. Who we are

T-Gigs is a service of Tassy Trucks LLC d/b/a Tassy Transportation, a North Carolina limited liability company headquartered in Charlotte, North Carolina. “T-Gigs,” “we,” “us,” or “our” refers to Tassy Trucks LLC d/b/a Tassy Transportation doing business under the registered trade name “T-Gigs.”

Contact us at phil@tassytrucks.com or call (704) 941-8508.

2. What these Terms cover

These Terms of Service (“Terms”) apply when you:

  • visit our website
  • browse or read public pages (landing, FAQ, pricing)
  • submit an application to rent a vehicle
  • place a $100 reservation deposit to hold a slot
  • use the driver portal to view your account, payments, documents, or rental status

What these Terms do NOT cover: the actual rental of a vehicle. Once approved, you and T-Gigs sign a separate Driver Rental Agreement at pickup — that document governs the vehicle, payment terms, kill switch, insurance, and return.

3. By using the site, you agree

By creating an application, reserving a slot, or signing into the driver portal, you confirm that:

  • You are at least 18 years old (driver applicants must be at least 21 — see §5. Subject to insurance approval.)
  • You have legal capacity to enter contracts
  • Everything you submit is true and accurate
  • You will use the site only for its intended purpose (applying, paying for, and managing a T-Gigs rental — not for resale, automated scraping, or fraudulent submissions)

4. Reservations + the $100 hold

When you place a reservation, T-Gigs charges your card a $100 deposit via Stripe to hold a slot for you. The deposit becomes part of your refundable security deposit when your rental begins. The rules:

  • Cancel within 24 hours of placing the reservation, you get a full refund — no questions asked.
  • After 24 hours, if YOU cancel, the $100 is forfeited (we held the slot for you).
  • If T-Gigs declines your application (background check, eligibility, etc.), you receive a full refund regardless of the 24-hour window.
  • If you do not complete the application within 14 days of paying the deposit, the hold expires automatically and the $100 is forfeited.

The exact terms are codified in our internal Reservation Policy and audit-logged for each reservation event.

5. Eligibility to apply for a rental

To apply for a T-Gigs rental, you must:

  • Be 21 years of age or older at the time of application. Subject to insurance approval.
  • Have held a valid driver’s license for at least 3 years
  • Be a resident of North Carolina
  • Have an active gig-platform account (Uber, Lyft, DoorDash, Amazon Flex, Uber Eats, Grubhub, Instacart, or similar)
  • Maintain commercial / TNC rideshare auto insurance in your name (or commit to obtaining it before pickup)
  • Have no DUI conviction in the last 7 years
  • Have no license suspension in the last 24 months

We may verify any of these through document upload, background check (Checkr — see Privacy Policy), or platform-account proof. Misrepresenting any of these is a material breach and grounds for immediate decline or, if discovered later, termination of any rental.

6. Application review + the 24-hour claim

If you are an active gig driver with 30+ recent trips in the last 30 days, we aim to approve you within 24 hours of receiving your complete application and documents.

If you are new to gig work, our review takes 3 to 5 business days to allow for a background check (Checkr) and motor vehicle record review.

Approval within 24 hours is a target, not a guarantee. We reserve the right to extend review time if a document is missing, an auto-flag fires, or we need to verify information directly with you. Approval is not release of a vehicle: you receive the keys only after we have verified your own commercial coverage.

7. Payment + billing

All payments are processed by Stripe. We do not store your card number on our servers; Stripe holds the payment method on file.

  • The $100 reservation deposit is charged at reservation time.
  • The weekly rental fee (currently $370 or $400 depending on the vehicle, tax included) is automatically debited every Monday at 12:01 AM ET once your rental is active.
  • The $100 security deposit is collected on your first weekly invoice and held for the duration of your rental.
  • Add-ons you elect (roadside, maintenance plan, second driver, etc.) appear on your weekly invoice.
  • Late fees, damage fees, and other charges authorized by the Driver Rental Agreement are billed via Stripe.

You can update your payment method anytime through your driver portal (we send you to the Stripe Customer Portal — a fresh, single-use session). You can view all past payments and download statements from your portal.

8. Refunds

  • Reservation hold: refunded per §4.
  • Security deposit: refunded to your original payment method within 7 business days of vehicle return, less any documented deductions (unpaid rent, damages, fuel, cleaning, etc.) authorized by the Driver Rental Agreement.
  • Weekly rent: not refundable for partial weeks (you pay for the full week regardless of how many days you drove).
  • Disputed charges: contact us first at (704) 941-8508. We will respond within 2 business days. If we cannot resolve the dispute, you retain all rights under your card issuer’s chargeback process.

9. Your accounts + access

Drivers sign into the portal via magic-link email (a one-time link sent to your registered email). There is no password to remember; the link expires in 1 hour and is single-use.

You are responsible for keeping the email address on your account secure. If you lose access, contact us at (704) 941-8508 and we will help you re-issue access after identity verification.

You may sign yourself out of all devices at any time from the driver portal.

10. Your data + your rights

Our handling of your personal information is described in our Privacy Policy. Highlights:

  • We collect identification, contact, insurance, and platform data needed to vet and operate your rental.
  • We retain rental-related records for 7 years after termination (North Carolina statute of limitations for rental contracts).
  • You can delete your account at any time from your driver portal. We will anonymize your personally identifying information while preserving the legally required records (payments, signed contracts, audit log) under legitimate business interest.

11. What you may not do

You agree not to:

  • Submit fraudulent applications or misrepresent eligibility
  • Use the site to scrape data, automate submissions, or bypass our application controls
  • Tamper with the kill-switch hardware, GPS device, or any other monitoring equipment on a rented vehicle (separately governed by the Driver Rental Agreement)
  • Sublease or transfer a rented vehicle to anyone not approved as an additional driver
  • Use the vehicle for any illegal activity (the Rental Agreement covers this in detail)
  • Reverse-engineer, copy, or redistribute any part of our software

12. Service availability

We aim for 99.5%+ uptime but we do not guarantee uninterrupted service. Routine maintenance, deploys, or third-party outages (Stripe, Supabase, Vercel, Resend) may briefly affect availability. For payment-affecting outages, we work the issue and notify you if your payment cannot be processed on time — you will not be charged a late fee because of our infrastructure.

13. Communications

By using the site, you consent to receive transactional emails and (when wired) text messages about your account, payments, insurance, rental status, and safety. You can unsubscribe from non-transactional marketing emails at any time. Transactional emails (payment receipts, insurance reminders, kill-switch warnings) are essential to the service and cannot be unsubscribed without ending your rental.

14. Intellectual property

The T-Gigs name, logo, brand assets, and software are owned by Tassy Trucks LLC d/b/a Tassy Transportation. You receive no license to copy or reuse these for any other purpose. Content you submit to T-Gigs (application data, documents, signed agreement) remains yours; you grant us a non-exclusive license to store, process, and use that content for the purpose of operating your rental and complying with legal obligations.

15. Disclaimers + limits of our liability

Except as required by the Driver Rental Agreement once you take possession of a vehicle, the T-Gigs website is provided “as is.” We disclaim warranties of merchantability and fitness for a particular purpose to the maximum extent permitted by law.

Our total liability for any claim arising from your use of the website (separate from any vehicle-related liability, which is governed by the Rental Agreement) is capped at $500. This cap does not apply to claims that, by law, cannot be limited.

16. Governing law + disputes

These Terms are governed by the laws of the State of North Carolina, without regard to its conflict-of-laws rules. Any dispute arising under these Terms shall be brought in the courts of Mecklenburg County, North Carolina.

Before filing any claim, you agree to contact us first at phil@tassytrucks.com and give us 30 days to attempt to resolve the dispute in good faith.

17. Changes to these Terms

We may update these Terms from time to time. The “effective” date at the top of this page indicates the current version. For material changes, we will email all active drivers and post a notice in the driver portal at least 14 days before the new version takes effect. By continuing to use the site after the effective date of a new version, you accept the updated Terms.

18. Termination

You may stop using the site at any time and may delete your account at any time. T-Gigs may suspend or terminate your access to the site at our discretion if you violate these Terms — though for active rentals, the Driver Rental Agreement controls vehicle access and a different process applies.

19. Severability + entire agreement

If any provision of these Terms is held unenforceable, the remainder remains in effect. These Terms, together with our Privacy Policy and (once signed) the Driver Rental Agreement, constitute the entire agreement between you and Tassy Trucks LLC d/b/a Tassy Transportation regarding your use of the T-Gigs site and rental services.

20. Contact

Questions about these Terms? Reach us at:

A service of Tassy Trucks LLC d/b/a Tassy Transportation · Charlotte, NC
Tassy Trucks LLC d/b/a Tassy Transportation (d/b/a T-Gigs) · · v4-2026-09-16
Working operational draft, pending review by licensed North Carolina counsel.

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